Frequently Asked Questions

Dear customers,
These questions are based on real life emails sent to us, we really appreciate if you read it before you ask us any questions, and if non of the available questions here can answer your mind boggling questions, feel free to email me at jasmine@dressmetee.com. Thank you for cooperation!
Love,
Jasmine

Why dressmetee?
Dressmetee officially started on the 31st of August 2008, and we are working hard to grow and establish ourselves as a trustable and reliable website for online sprees. We really hope that you lovely guys and gals follow us and grow with us, thank you!

Why is the exchange rate so high?
the current real exchange rate is US$1= SG$1.475 (as of november 2 2008), so we are actually not charging high :)

How much is the shipping fee?
Shipping costs varies from person to person (check the terms and conditions page), it depends on how much you order and the amount of people participating in the spree.

How are the shipping units counted?
It is stated in the terms and conditions, but for convenience, here’s the detail
Clothes (Light tops,leggings) – 1 unit
Heavy tops/Dresses/Bottoms /Jacket / Small Bags / Light shoes - 1.5 unit
All DENIM items/Heavy bags/any item that is 500g and abv - 2 units
Accessories(earrings,bracelet,stockings,necklace,watches) – 0.5 unit

How long does it take to ship?
It usually takes 2 to 3weeks + 1 to 2 days after the end of the spree to ship, so please do be patient ok! Thanks!

Where are the possible collection points to collect clothings?
There are currently three locations that we offer, Woodlands, Bishan and Orchard. We hope that it is convenient for you :). Timing will be based on our preference, and we will try our best that the timing suits you.

How are the shipping costs settled?
The shipping costs would be settled all in the first payment

After payment, what should we do?
Wait for our email! Please do visit our site to check for regular updates. We will also inform you if there are any issues.

What if we don’t get our product after three weeks
2 to 3 weeks is just an estimated time. If you still don’t get it, please be patient and trust us. WE WILL MAKE SURE YOU GET YOUR PRODUCT. This is a promise we make to you and all of our customers!

Do you charge for mail locally?
Yes of course! Normal mail will depend on the weight of your package. Meet-up is free.

What if I am not satisfied with your service?
We won’t disappoint you, we promise this too! ( if we do, we're sorry!)

How will refunds be done and what criteria must be met before products are legitimate for refund.
We will not be responsible if it is in the case of wrong size/color. However if the goods have been damaged during the process of shipping, we will help you bargain for a new one from them. There is no promise, and we will not be responsible for it. (Please see terms and conditions for more info)

What are the available kinds of sprees that you hold?
There are many ranges, such as Forever21, Zipia, Victoria’s Secret, Wetseal, GoJane, D&G, bebe. Etc. Etc. We will keep increasing the list, please check out the spree list to see if your favourite shop is there!

Is there anything we should do before ordering?
Reading this is FAQ is an excellent first step you have taken! Reading our terms and condition would be really beneficial too, please do read k! other then this… … Just have fun shopping in the sites that are on spree. Thank you!

Can you forward the spree deadline so I could benefit in whatever ways?
I’m sorry, we can’t do this due to various reasons.

Can I request for certain kinds of sprees?
Yes please do! You can tag us on the tagboard requesting for the sprees that you would like, and we will reply to you as soon as we see it.

Can we request to receive regular updates?
Yes please do! Each and every customer has a significant value and we recognize , and we sure don’t want to lose any of you.

My question isn’t here, can I email you now?!
Thanks for reading! Now you can email me at jasmine@dressmetee.com. Thank you thank you thank you!